Complimentary 2ml Samples & Travel Atomizer
Client Inquiries & Standards

Frequently Asked Questions

Details on authenticity assurances, our revolutionary discovery sample policy, tropical storage methods, and white-glove courier logistics.

Authenticity & Provenance

How does Maison My Perfume guarantee 100% genuine provenance?+

Every flacon in our collection is acquired directly from authorized European and French fragrance distributors. We inspect batch authenticity codes on both the outer packaging and the bottle base. We strictly reject grey-market stock or non-verified channels.

Why is temperature-controlled storage essential in Sri Lanka?+

Tropical humidity and ambient temperatures above 24°C cause rapid oxidation of delicate botanical absolutes (particularly citrus top notes and natural roses). We store our inventory in climate-stable 18°C vaults and use insulated courier transit packaging to ensure each flacon arrives in pristine condition.

The Sample Guarantee & Ordering

How does 'The Maison Sample Guarantee' function?+

Every full flacon is dispatched with its outer seal intact alongside two complimentary 2ml matching discovery vials. You are invited to test the scent on your skin for up to 48 hours. If the fragrance does not captivate you, simply return the unopened, sealed flacon for an unconditional 100% refund.

Can I order a custom 5-vial Discovery Coffret?+

Yes. Our Discovery Set Builder allows you to choose 5 customizable 2ml vials in our signature embossed luxury box for Rs. 6,500. This entire purchase price is credited back to you as a 100% voucher towards any full-sized flacon acquisition.

Atelier Personalization & Gifting

How is complimentary bottle engraving performed?+

Our Colombo atelier employs precision diamond-tip micro-engravers to inscribe names, wedding dates, or personal dedications onto a hand-polished metallic plaque or directly into the flint glass in classic French Serif or Modern Grotesque typography.

What does the Maison Gift Packaging include?+

Our signature presentation includes a debossed rigid presentation coffret, hand-tied grosgrain ribbon, a gold hot-stamped wax seal, and a personalized calligraphy message card.

White-Glove Courier & Payments

What are the courier delivery timelines across Sri Lanka?+

Orders confirmed before 1:00 PM in Colombo and suburban zones qualify for complimentary same-day delivery. Islandwide deliveries (Kandy, Galle, Jaffna, etc.) arrive within 24 to 48 hours via insured transit.

Which payment methods are accepted?+

We welcome Cash on Delivery (COD), Commercial Bank Wire Transfers, and secure online Visa / Mastercard payments via encrypted payment gateways.

Have a Bespoke Inquiry?

Our client concierges are available 7 days a week to assist with rare batch allocations, corporate gifts, and wedding scent curation.

Consult VIP Concierge via WhatsApp