Frequently Asked Questions
Everything you need to know about shopping with us.
Are your perfumes 100% authentic?+
Yes. All products are 100% genuine, sourced from authorized distributors. We provide an authenticity guarantee on every purchase.
How long does delivery take?+
We offer same day delivery within Colombo and suburbs. For other areas, delivery typically takes 2–5 business days.
Do you offer Cash on Delivery?+
Yes, COD is available in Colombo and selected areas. A small COD fee of Rs. 150 applies.
What is your return policy?+
We accept returns within 7 days of delivery for unused, unopened items in original packaging. Contact us via WhatsApp to initiate a return.
How do I track my order?+
Once your order is dispatched, you'll receive a tracking number via SMS/email. You can also visit our Track Order page.
Can I get gift wrapping?+
Yes! Gift wrapping is available on request at no extra charge. Add a note at checkout or contact us via WhatsApp.
What payment methods do you accept?+
We accept Visa, Mastercard, bank transfers, and Cash on Delivery (selected areas).
Do you offer same day delivery?+
Yes! We offer same day delivery within Colombo and suburbs. Contact us via WhatsApp to confirm your order before noon for same day delivery.